Emergency Services Representative with Dutch

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch/Flemish speaking Emergency Services Representative to join their team in Amsterdam.

Location: Amsterdam, The Netherlands, work from home 10% of the time

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Deliver the utmost level of service over the phone to people who find themselves in a state of critical emergency or distress
• Asses situation and share information with precision
• Display great attention to detail while handling several communication tools simultaneously

REQUIREMENTS:

• Native/C1 in Dutch/Flemish, both oral and written, Fluent in English (at least B2+ level)
• Emergency Services/Dispatcher qualification/experience from 6 months onwards is essential
• Proven experience in emergency response and/or working in a high-pressure emergency communication center environments would be preferred
• Emergency dispatcher, Healthcare (Nurse, Doctors...), Military, Firefighter, Police, Flight Dispatcher or Security experience
• Active tangible experience for more than 6 months regarding emergency situations with customers, especially by phone
• Demonstrated capacity to liaise with customers punctually is essential
• Strong assessing skills with the ability share information with precision as well as to display great attention to detail while handling several communication tools simultaneously is essential for this role
• Prior experience working with a CAD (computer assisted dispatch) application would be considered as a strong advantage
• Full working proficiency with MS Office is necessary
• Sound knowledge of laws, protocols and compliance within an emergency services environment is preferable
• Agility with rotating scheduling which can include days, nights, and weekends as this will be a 24/7 operation with 5 days on and 2 days off per week
• Holder of a recent in a CPR certification can be an advantage
• Any prior experience in emergency, fire or police dispatch will be considered as beneficial for this role
• An ability to work from home about 10% of the time is required.

OFFER:

• Excellent remuneration package based on experience, skills and performance
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Full relocation support
• Guidance and tools to reach your full potential
  
• Shifts changing bi-weekly: 7:00 AM - 3:30 PM, 9:00 AM - 5:30 PM. 3:00 PM - 11:30 PM, 11:00 PM - 7:30 AM - information about the shifts provided a month earlier, excluding occasional last minute changes