Client Service Assistant

Job Description:

As a Client Service Assistant at Tiqets, you will be responsible for providing exceptional customer service to our clients. Your main duties will include responding to client inquiries, resolving any issues or complaints, and ensuring that our clients have an exceptional experience with our company. You will also be responsible for maintaining client records, processing orders, and providing administrative support to the client service team.

Responsibilities: 1. Responding to client inquiries via phone, email, and chat in a timely and professional manner. 2. Resolving client issues and complaints by investigating the root cause and finding appropriate solutions. 3. Maintaining accurate and up-to-date client records in our database. 4. Processing client orders and ensuring timely delivery of products or services. 5. Collaborating with other teams within the company to ensure a seamless client experience. 6. Providing administrative support to the client service team as needed.

Requirements: 1. Bachelor's degree in Business Administration or a related field. 2. 4 years of experience in a client service or customer service role. 3. Excellent communication and interpersonal skills. 4. Resilient and dedicated to providing exceptional customer service. 5. Strong presentation and persuasion skills. 6. Ability to work in a fast-paced environment and multitask effectively.

Benefits: 1. Vision insurance. 2. Gym membership. 3. Disability insurance.

Working Environment: At Tiqets, we provide opportunities for unlimited personal and professional growth. Our team is dedicated to creating a positive and inclusive work environment where all employees can thrive and reach their full potential.

Deadline to Apply: 2024-05-17

Equal Opportunity Statement: Tiqets is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified candidates, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.