Live Chat Specialist

Job Description:

G-Star RAW, an innovative and forward-thinking fashion company based in Rotterdam, NL, is seeking a talented Live Chat Specialist to join our dynamic team. As a Live Chat Specialist, you will be responsible for providing exceptional customer service and support through our live chat platform.

Responsibilities: 1. Engage with customers in real-time through live chat to assist with inquiries, troubleshoot issues, and provide product recommendations. 2. Provide timely and accurate information to customers on product availability, sizing, order status, and more. 3. Address customer complaints and concerns in a professional and empathetic manner, striving to exceed customer expectations. 4. Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience across all channels. 5. Monitor and analyze live chat data to identify trends and opportunities for improvement in customer service. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Contribute to a positive and supportive team environment by actively participating in team meetings and trainings.

Requirements: 1. 2 years of experience in a customer service or sales role, preferably in an e-commerce or retail environment. 2. Strong communication skills, both written and verbal, with the ability to effectively engage with customers in a live chat setting. 3. Ability to work independently and confidently, making decisions and problem-solving in a fast-paced environment. 4. Demonstrated leadership skills and the ability to analyze data and trends to inform decision-making and improve customer service. 5. Proficiency in Microsoft Office and live chat software systems. 6. A positive attitude and a commitment to providing excellent customer service. 7. Bachelor's degree in a related field is preferred but not required.

Benefits: - Profit sharing opportunities - Visa sponsorship for qualified candidates - Paid overtime for time worked beyond regular hours - Opportunities for unlimited personal and professional growth within the company

Equal Opportunity Statement: G-Star RAW is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status.

Deadline to apply: May 17, 2024

If you are a driven and customer-focused individual with a passion for fashion and exceptional communication skills, we invite you to apply for the Live Chat Specialist position at G-Star RAW. Join our team and be part of a company that values innovation, creativity, and personal growth.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.