Live Chat Officer

Job Description:

We are looking for a dynamic Live Chat Officer to join our team at Philips in Rotterdam, NL. As a Live Chat Officer, you will be responsible for interacting with customers via live chat to provide support, answer questions, and resolve issues in a timely and professional manner. This is a part-time position at the Associate Level, requiring a minimum of 3 years of experience in a customer service role.

Responsibilities: - Engage with customers through live chat to provide assistance and support - Respond to customer inquiries and resolve issues efficiently and effectively - Conduct research to find solutions to customer queries - Collaborate with other team members to ensure a seamless customer experience - Document interactions and customer feedback for analysis and improvement - Maintain a positive and energetic attitude while assisting customers

Requirements: - 3 years of experience in customer service or a related field - Energetic and passionate about providing excellent customer service - Strong research skills to find solutions to customer inquiries - Ability to work well in a team and cooperate with colleagues - Excellent written communication skills - Proficiency in using live chat software and customer service tools

Benefits: - Company-provided equipment for remote work - Parental leave for new parents - Paid Time Off (PTO) for vacation and personal time

Working Environment: At Philips, we offer a flexible working environment that is able to adapt to change with speed and efficiency. Our team values collaboration, innovation, and a customer-centric approach to everything we do.

Equal Opportunity Statement: Philips is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-05-29

If you meet the requirements and are ready to take on this exciting opportunity as a Live Chat Officer at Philips, we encourage you to apply before the deadline. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.