Contact Center Officer

WeTransfer is seeking a dedicated and confident Contact Center Officer to join our team in Amsterdam, NL. As an Associate Level professional with at least 4 years of experience, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service through multiple communication channels.

Responsibilities: - Manage incoming calls, emails, and chat messages from customers - Assist customers with product information, troubleshooting, and issue resolution - Process orders, returns, and exchanges in a timely and accurate manner - Collaborate with other departments to address customer concerns and escalate issues as needed - Maintain a high level of professionalism and customer service at all times - Meet performance targets for response times, resolution rates, and customer satisfaction - Keep detailed records of customer interactions and feedback to identify trends and areas for improvement

Requirements: - Bachelor's degree or equivalent work experience - Proven experience in a customer service or contact center role - Excellent communication skills, both written and verbal - Strong problem-solving abilities and emotional intelligence - Ability to multitask and prioritize in a fast-paced environment - Proficiency with CRM software and Microsoft Office applications - Willingness to work flexible hours, including evenings and weekends as needed

Personality Traits: - Dedicated: Committed to providing top-notch service to every customer - Confident: Able to handle challenging situations with poise and professionalism

Soft Skills: - Persuasion: Capable of influencing and persuading customers to take desired actions - Emotional Intelligence: Able to empathize with customers and understand their needs

Benefits: - Dental insurance - Vision insurance - Employee discounts - Opportunities for unlimited personal and professional growth

Deadline to apply: 2024-05-29

Equal Opportunity Statement: WeTransfer is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.