Front Desk Officer

Job Role: Front Desk Officer

Salary Range: N50k - N65k (Negotiable)

Location: Surulere (Full Time, On-Site)

Job Responsibilities:

1. Assisting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.

2. Greet customers, respond to questions and provide outstanding customer service

3. Answer phone calls and messages about inquiries and handling complaints in a courteous, professional manner

4. Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.

5. Operate cash register, manage financial transactions and balance cash book

6. Proactively identity relevant stock required in the salon and retail shop and forward requisition request to the salon on a timely basis

7. Maintain accurate and updated records of salon transactions and activities

8. Manage the arrangement, layout and organisation of the Salon and retail shop

9. Develop service and product knowledge by consistently learning about salon services, product vendors resource materials and attending training classes in order to communicate it to the customer

10. Stay current with promotional events and sales

11. Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO

12. Perform other duties as assigned by the Salon Manager or CEO

Qualifications/ Skills requirements:

1. Minimum of HND/ Bachelor's degree in business administration, hospitality or relevant field 

2. 1+ year experience as a Receptionist, Customer Service Representative or Front desk officer.

3. Good Knowledge of Microsoft Office Tools and sales software.

4. Ability to work as part of a team and take initiative

5. Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business

6. Good organisational, verbal and written communication skills

7. Ability to recommend services and sell products to customers to meet their hair needs.

8. Ability to handle challenging and sometimes emotional situations and customers

9. Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Tuesdays)

10. Residence around Surulere or surrounding areas is an added advantage

11. Ready to start work immediately. 

Deadline:

16th May 2024

We look forward to receiving your application!