Customers Service Representative

Job Summary

This is a full-time -on-site role as a Customer Service Representative at Picadailys in Port Harcourt. As a Customer Service Representative, you will be responsible for providing excellent customer support and ensuring customer satisfaction. Your day-day tasks will involve handling customer inquires, resolving issues or complaints, assisting customers with their service needs, and ensuring a positive customer experience.

Responsibilities

• Respond to customer queries, promptly over emails, calls, or chat in a timely and professional manner.
• Track customer interactions and feedback to help improve products and services.
• Handle customer complaints, provide appropriate solutions and follow-up to ensure resolution.
• Collaborate with product and tech teams to address complex queries.
• Provide product information, troubleshoot problems and assist customer with account related inquiries.

Qualifications

• Excellent communication and problem-solving skills.
• Ability to handle difficult and demanding customers.
• Customer service representative, customer support, and customer service skills.
• Experience in the service industry is a plus.
• Basic computer skills.
• Ability to speak more than one Nigeria major languages is a plus.
• Strong multitasking and time management skills.
• Degree in English and communication studies or a related field.