Call Center Manager - Remote Work

Job Description:

Kuda Bank is seeking a dynamic and experienced Call Center Manager to join our team on a remote basis. As a Call Center Manager, you will be responsible for overseeing the day-to-day operations of our call center team, ensuring excellent customer service and maximizing efficiency.

Responsibilities: - Manage a team of call center agents, providing leadership, guidance, and training as needed - Develop and implement strategies to improve customer service quality and efficiency - Monitor call center metrics and performance, identifying areas for improvement and implementing solutions - Handle escalated customer complaints and issues, ensuring resolution in a timely and satisfactory manner - Collaborate with other departments to improve overall customer experience and satisfaction - Maintain a positive and productive work environment for call center staff - Stay up-to-date on industry trends and best practices in customer service and call center management

Requirements: - Minimum of 8 years of experience in call center management or a related field - Excellent leadership and communication skills - Strong problem-solving abilities and a customer-oriented mindset - Resourceful and confident in decision-making - Experience in people management and team building - Ability to conduct research and analyze data to make informed decisions - Bachelor's degree in a relevant field preferred

Benefits: - Paid overtime - Joining Bonus - Visa sponsorship for eligible candidates

Working Environment: At Kuda Bank, we strive to pursue excellence in every endeavor, setting a high standard for achievement. We value teamwork, innovation, and continuous improvement in all that we do.

Equal Opportunity Statement: Kuda Bank is an equal opportunity employer and does not discriminate on the basis of race, gender, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.