Online Customer Support Representative

Job Description:

Nestlé, a leading global nutrition, health and wellness company, is seeking a part-time Online Customer Support Representative to join our team in Lagos, NG. As an Associate Level position, we are looking for an individual with at least 4 years of experience in customer support roles.

Responsibilities: - Respond to customer inquiries and resolve issues via online channels such as email, chat, and social media - Provide product information, guidance, and support to customers - Collaborate with other team members to ensure high level of customer satisfaction - Monitor online customer reviews and respond accordingly - Identify and report recurring issues to the appropriate departments for resolution - Keep accurate records of customer interactions and transactions

Requirements: - Motivated and confident individual with a positive attitude - Strong analytical skills to assess customer needs and provide solutions - Excellent communication skills, both written and verbal - Ability to multitask and prioritize tasks effectively - Proficient in using online customer support platforms and tools - Experience in handling difficult customer situations with empathy and professionalism

Benefits: - Remote work flexibility - Company transportation provided - Training and professional development opportunities - Competitive compensation package

Working Environment: At Nestlé, you will flourish in a culture that embraces change and responds resiliently. We value teamwork, innovation, and a commitment to excellence in everything we do.

Deadline to Apply: June 29, 2024

Equal Opportunity Statement: Nestlé is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.