Client Support Manager

Job Description:

We are looking for a Client Support Manager to join our team at NNPC Limited in Lagos, Nigeria. As a Client Support Manager, you will be responsible for overseeing the support and services provided to our clients, ensuring their satisfaction and continued loyalty to the company. This position is part-time and is at a mid-to-senior level, requiring at least 6 years of experience in a similar role.

Responsibilities: - Manage a team of client support representatives, assigning tasks and overseeing their performance - Develop and implement strategies to improve client satisfaction and loyalty - Handle complex client issues and escalations, ensuring timely resolution - Collaborate with other departments to streamline processes and improve overall client experience - Monitor client feedback and data to identify trends and areas for improvement - Develop and implement training programs for client support staff to enhance their skills and knowledge - Work closely with the sales team to identify opportunities for upselling and cross-selling to existing clients - Keep up to date with industry trends and best practices in client support.

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in client support or a similar role - Excellent communication and interpersonal skills - Strong leadership and team management abilities - Ability to work well under pressure and meet deadlines - Reliable and resilient personality traits - Strong teamwork and strategic planning skills - Equal opportunity statement: NNPC Limited is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status.

Benefits: - Remote work flexibility - Free food - Relocation allowance

Working Environment: At NNPC Limited, we pride ourselves on having a flexible environment that adapts to change with speed and efficiency. We encourage collaboration and innovation, and strive to provide a supportive and inclusive work environment for all our employees.

Deadline to apply: 2024-04-17

If you meet the requirements and are interested in joining our team as a Client Support Manager, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team at NNPC Limited.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.