Customer Support Manager - Remote Work

Job Description:

Standard Chartered Bank is currently seeking a dedicated and experienced Customer Support Manager to join our team on a part-time basis in Abuja, Nigeria. This position will be conducted remotely, offering flexibility and the opportunity to work from the comfort of your own home. The ideal candidate will have a minimum of 8 years of experience in customer support, with a mid-to-senior level of seniority.

Responsibilities: 1. Manage and lead a team of customer support representatives to ensure exceptional service delivery. 2. Develop and implement customer support strategies to enhance customer satisfaction and retention. 3. Train and onboard new team members to ensure they are equipped with the necessary skills and knowledge. 4. Monitor and analyze customer feedback to identify areas for improvement and implement appropriate solutions. 5. Collaborate with cross-functional teams to address customer issues and complaints in a timely manner. 6. Develop and maintain customer support KPIs and metrics to track team performance and effectiveness. 7. Conduct regular performance evaluations and provide feedback to team members to support their professional growth. 8. Stay up-to-date with industry trends and best practices to continuously improve customer support operations.

Requirements: 1. Bachelor's degree in Business Administration, Marketing, or a related field. 2. Proven experience in a customer support management role for at least 8 years. 3. Excellent communication and interpersonal skills. 4. Strong leadership and decision-making abilities. 5. Resilient and energetic personality traits. 6. Ability to work independently and as part of a team. 7. Critical thinking and problem-solving skills. 8. Visa sponsorship available for qualified candidates.

Benefits: 1. Remote work flexibility. 2. Paid overtime opportunities. 3. Visa sponsorship for qualified candidates. 4. Opportunities for unlimited personal and professional growth.

Equal Opportunity Statement: Standard Chartered Bank is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, or disability. All qualified applicants will receive consideration for employment.

Deadline to apply: May 14, 2024

Join our team at Standard Chartered Bank and make a positive impact on our customers' experiences. Apply now to be considered for this exciting opportunity!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.