₦700,000 - 1,050,000 monthly
Number of Applicants
:000+
🔥 Urgent
✨ Immediate Start
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Job Description:
Fidelity Bank is seeking a driven and dedicated Remote Chat Support Representative to join our team in Ibadan, NG. As an Associate level position, the ideal candidate will have at least 4 years of experience in customer service or a related field. Our company values hardworking and motivated individuals who possess strong persuasion and leadership skills.
Responsibilities: 1. Provide exceptional chat support to customers in a timely and professional manner 2. Assist customers with inquiries, account issues, and technical troubleshooting 3. Utilize problem-solving skills to resolve customer complaints and escalate complex issues when necessary 4. Maintain accurate records of customer interactions and transactions 5. Collaborate with other departments to improve overall customer experience 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers
Requirements: 1. Minimum of 4 years of experience in customer service or a related field 2. Excellent communication skills, both written and verbal 3. Ability to multitask and prioritize in a fast-paced environment 4. Proficiency in using chat support software and CRM systems 5. Strong persuasion and leadership skills 6. High school diploma or equivalent required
Benefits: - Parental leave - Training & professional development opportunities - Vision insurance
Working Environment: At Fidelity Bank, we encourage a spirit of exploration and taking calculated risks for growth. Our team values collaboration, innovation, and continuous improvement.
Equal Opportunity Statement: Fidelity Bank is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to building a diverse team and fostering an inclusive work environment for all employees.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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