Client Support Representative - Work from home

9mobile, a leading telecommunications company in Nigeria, is seeking a motivated and reliable Client Support Representative to join our team. This is a part-time, work-from-home position based in Ibadan, Nigeria, with an entry-level seniority level and zero years of experience required.

Responsibilities: - Provide exceptional customer service to clients via phone, email, and chat - Assist clients with inquiries, issues, and escalations in a timely and professional manner - Maintain accurate and detailed records of client interactions and transactions - Collaborate with internal teams to ensure client satisfaction and resolution of issues - Identify opportunities to upsell products or services to clients

Requirements: - Strong communication skills and a customer-focused attitude - Ability to work independently and prioritize tasks effectively - Proficiency in Microsoft Office and customer service software - Knowledge of telecommunications industry a plus - Must have a dedicated home office with reliable internet connection

Personality traits: - Motivated - Reliable

Soft skills: - Planning - Decision-making

Benefits: - Paid sick leave - Life insurance - Disability insurance

Working environment: At 9mobile, we cultivate leaders who foster inclusivity and mentorship. We believe in creating a supportive and collaborative work environment where all employees can thrive and grow in their careers.

Equal opportunity statement: 9mobile is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

Deadline to apply: June 10, 2024

If you are passionate about customer service and are looking for a flexible work-from-home opportunity with a reputable company, we encourage you to apply for the Client Support Representative position at 9mobile. Join us in providing top-notch support to our valued clients and contributing to the success of our team.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.