Customer Success Specialist

Job Description:

As a Customer Success Specialist at Huawei in Abuja, Nigeria, you will be responsible for building and maintaining strong relationships with customers to ensure their success with Huawei products and services. Your main goal will be to help customers achieve their desired outcomes by providing exceptional support and guidance throughout their journey. This role requires a highly adaptable and resourceful individual who can creatively analyze customer needs and tailor solutions accordingly.

Responsibilities: - Develop a deep understanding of Huawei products and services to effectively assist customers with their inquiries and issues - Proactively engage with customers to identify their goals and provide personalized recommendations for maximizing their success - Collaborate with internal teams to address customer concerns and ensure timely resolution of any issues - Conduct regular check-ins with customers to gather feedback, identify areas for improvement, and provide ongoing support - Track customer engagement and satisfaction metrics to measure success and identify opportunities for growth - Create and deliver training materials and resources to educate customers on best practices and product features

Requirements: - Bachelor's degree in Business Administration, Marketing, or a related field - Minimum of 3 years of experience in a customer success or account management role - Strong analytical skills with the ability to creatively solve problems and identify opportunities for improvement - Excellent communication and interpersonal skills to build strong relationships with customers - Highly adaptable and resourceful mindset to thrive in a fast-paced and dynamic environment - Proven track record of meeting and exceeding customer satisfaction goals

Benefits: - Free accommodation - Disability insurance - Travel and spending expenses - Opportunity to work in a stimulating and supportive environment that encourages entrepreneurial thinking

Equal Opportunity Statement: Huawei is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.