Customer Support Assistant

Job Description:

Guaranty Trust Bank is looking for a dedicated and driven Customer Support Assistant to join our team in Abuja, NG on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in customer support roles.

Responsibilities: 1. Provide exceptional customer service by assisting customers with inquiries, concerns, and feedback through various channels such as phone, email, and chat. 2. Resolve customer complaints in a professional and efficient manner to ensure customer satisfaction. 3. Update customer records and information accurately in the database. 4. Collaborate with other team members to ensure a seamless customer experience. 5. Assist in planning and executing customer engagement initiatives to promote customer loyalty and retention. 6. Maintain a positive attitude and work ethic to contribute to a supportive and collaborative team environment.

Requirements: 1. At least 4 years of experience in customer support roles. 2. Strong people management skills to effectively communicate with customers and colleagues. 3. Excellent planning skills to prioritize tasks and meet deadlines. 4. Dedicated and driven personality traits to excel in a fast-paced work environment. 5. Knowledge of banking industry practices and procedures is an advantage. 6. Proficiency in Microsoft Office Suite and CRM software. 7. Ability to work independently and as part of a team. 8. Bachelor's degree in Business Administration or related field is preferred.

Benefits: 1. Company equipment provided for work. 2. Paid Time Off (PTO) for part-time employees. 3. Free accommodation for out-of-town employees as needed.

Working Environment: At Guaranty Trust Bank, we believe in giving back to the community through corporate social responsibility initiatives. Our employees actively participate in various community service projects to make a positive impact on society.

Deadline to Apply: June 7, 2024

Equal Opportunity Statement: Guaranty Trust Bank is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.