Support Associate

Paylater is seeking a dynamic and motivated individual to fill the role of Support Associate in our Port Harcourt office. As a Support Associate, you will be responsible for providing excellent customer service and support to our clients.

Responsibilities: - Respond to customer inquiries and provide timely and accurate information - Assist customers with account maintenance and troubleshooting technical issues - Process and track customer orders and returns - Collaborate with other teams to resolve customer issues and improve overall customer experience - Collect customer feedback and share insights with the team to drive improvements - Stay up-to-date on product knowledge and industry trends to better assist customers - Work closely with the sales team to support customer onboarding and retention efforts

Requirements: - 3 years of customer service experience - Adaptable and energetic personality traits - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Proficiency with customer service software and Microsoft Office - Strong research and problem-solving skills - Experience working in a team-oriented environment - High school diploma or equivalent required

Benefits: - Employee discounts on company products - Gym membership - Disability insurance

Working Environment: At Paylater, we thrive in an environment that embraces and navigates change seamlessly. As a Support Associate, you will have the opportunity to grow and develop in a dynamic and challenging work environment.

Equal Opportunity Statement: Paylater is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

If you are a customer service professional with a passion for helping others and driving customer satisfaction, we encourage you to apply for the Support Associate position at Paylater in Port Harcourt. The deadline to apply is June 29, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.