Continuous Improvement Sr Analyst

The candidate is expected to Improve Change and Transform existing Business Operations by:

1. Performing a detailed study/ assessment of Business Operations End to End (Client Vendor People Process Technology) and determining areas for change and improvement.
2. Developing Business Cases that are approved by the Business sponsor that will include:
   1. actions/ solutions required to change and improve the Business Operations
   2. linking actions/ solutions to very specific $ savings and CSat improvement metrics
3. Developing a roadmap and plan to deliver change and improvement as per the Business Plan.
4. Developing solutions to implement change and improvement within the Business Operations.
5. Developing reporting to track the impact ($ Savings) of the change and transformation.
6. Working closely with the Business Operations Leaders to embed Operational Excellence (frameworks tools practices etc.) across the business to help Improve Service Delivery Reduce Cost and Improve Capability.

Key Deliverables

• Develop Product/ Work/ Client Segmentation and Target Operating Model to help improve service delivery (Quality TAT Risk CSat) to the client and minimize over/ under servicing
• Map the Service Delivery Operation End to End and identify opportunities to improve flow (remove bottlenecks) in Service Delivery to the client and eliminate internal Operational waste
• Minimize process complexity and variation Standardize Operational activities
• Assess existing Operational processes to determine % automation potential recommend very specific changes to the existing Operational activities to help increase automation readiness
• Determine Operational Capacity requirements (highlight mismatches). Recommend solutions to improve Productivity and Utilization that will help deliver efficiencies
• Ensure the companys OpEx methodology tools and thinking are embedded into the operation and applied accurately and consistently
• Publish learnings post each initiative to enrich the OpEx intellectual capital in the organisation
• Identify implementation risks and barriers to adoption and develop risk mitigation strategies to optimize the success of OpEx deployments
• Setup Quality and Knowledge Management frameworks to support Operational sustainability

Requirements:

• A Degree from premier institutes
• Certifications in Lean Six Sigma Agile Systems Thinking Design Thinking PMP
• Business Management Degree from premier institutes preferred

Knowledge/ Skills/ Experience:

• 15 years of work experience as a Business Change Transformation and Operational Excellence consultant with organizations in Insurance and Insurance Broking Human Capital Benefits Banking Financial Services Ecommerce
• Completed large organizationwide Change and Transformation programs and delivered benefits of a minimum of $2M in the calendar year . The candidate will be expected to speak to the specific actions/ solutions that they developed/ delivered that resulted in $2M in the calendar year.
• Experienced in dealing with global counterparts/strong stakeholder management
• Strong personality assertive and strong experience in endtoend project management to handle CI projects
• Excellent Communication (written and verbal) and Presentation skills
• Solid Program and Project management skills
• Working knowledge of Robotics Process Automation tools
• Solid Client Relationship Management and Stakeholder Management skills
• Amenable to working on a mid shift schedule
• Amenable to work in a hybrid setup (2x WFH/week)

Remote Work :

No