We are desiring to recruit an analytical Consultant - Workflow and Operations to join our passionate team at Taska360 in Christchurch, Canterbury.
Growing your career as a Full time Consultant - Workflow and Operations is a fantastic opportunity to develop useful skills.
If you are strong in people management, attention to detail and have the right initiative for the job, then apply for the position of Consultant - Workflow and Operations at Taska360 today!
Are you passionate about driving digital transformation and enhancing customer access through innovative solutions? Our client is seeking
a Principal Consultant– Workflow & Operations to lead a change project aimed at providing digital accessibility to New Zealanders through automation and integration.
Key Responsibilities:
- Collaborate with customers and partners to develop strategies for digital and assisted channel access, optimizing workforce efficiency.
- Utilize expertise in Workforce Management (WFM) methodologies, systems, and technologies to drive operational excellence.
- Conduct statistical and data analysis to identify opportunities and solve problems in an omnichannel environment.
- Apply prior experience in the government sector to navigate regulatory frameworks and deliver tailored solutions.
Key Requirements: - Proven experience and knowledge of Workforce Management (WFM) methodologies, systems, and technologies.
- Demonstrated proficiency in statistical and data analysis in an omnichannel environment.
- Working understanding of CRM systems.
- Experience with omnichannel customer engagement/ contact center software systems and processes, ideally Genesys and NICE.
- Familiarity with reporting and monitoring tools, such as Datadog.
- Prior experience working in the government sector.
If you're excited about driving large-scale transformation projects in the digital space and making a meaningful impact on New Zealanders' lives, we want to hear from you.
Important Note: This position is open to candidates based in New Zealand with valid working rights. Only applicants with relevant experience will be contacted.
APPLY NOW or send a copy of your updated resume to Lyaz D’mello –
[email protected]Benefits of working as a Consultant - Workflow and Operations in Christchurch, Canterbury:
● Unlimited Growth Potential
● Company offers career progression opportunities
● Competitive salary
No CV Required
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