Operations Administrator - Opportunity to Make a Difference

Responsible for:                     

• Front of house administration to ensure an efficient and polished response to initial queries and requests from students, staff, and visitors on campus. 
• Administrative tasks in support of student services & wider organisational operations. 
• Oversight of internal events such as School excursions, Experience QRC and Northland roadshow.

Purpose of the Position:

• To provide an initial point of contact on campus, acting as a central hub of information and facilitating effective communication throughout the organisation.   
• To lead and support administrative functions across departments to best enable the student journey in line with QRC processes and policies.
• To positively represent the QRC brand.

Key Accountabilities:

• Management of the reception area and related tasks e.g. Answering Incoming calls, providing accurate and directive information where possible, effectively transferring enquiries to relevant staff members.
• Operational support within the Student Services team including contacting students proactively and assisting with study-link enquiries. 
• Upkeep and reporting for the Professional Excellence system including managing student attendance.
• Engagement with, and assistance for students as required at reception.
• Support wider team where necessary/appropriate in administrative role

Preferred Experience

• Demonstrated proficiency in a customer-facing, administration or sales support role.
• Exposure to engaging with a variety of visitors, guests, and cultures 
• Proficiency with IT platforms, including CRM systems.
• Engagement with a diverse audience through presentations and effective communication

Essential Attributes

• Ability to execute task processes with utmost accuracy and in a timely manner.
• Ability to multi-task, prioritise and manage time effectively.
• An intuitive approach to problem solving, with a solution focused mindset.
• Ability to work unassisted and be self-motivated to complete tasks. 
• Exceptional customer service skills
• Willingness to undertake a broad array of administration tasks across several departments. 
• Competent in use of Microsoft Office (Outlook, Word, PowerPoint)
• Ideally have a basic understanding of the tertiary sector and Study-link
• Demonstrated ease and respect in dealing with people from different cultures and ethnic groups, youth, parents, teachers, business/industry and public.
• Communication – exceptional written and oral skills
• Personal integrity and credibility
• The personality, profile, and personal appearance to represent QRC as required by its desired standards and level of professionalism.
• The ability to model performance that is consistent with the values, ethical standards and desired culture of the College. 
• Calm and patient manner 

Hours of work are 8:30-4:30pm however we may be willing to consider a job share role or reduced hours for the right applicant.

Other

• Full NZ driver’s license and means to get to and from work daily.
• Police vetting is a requirement