The Company Partners Life is one of New Zealand’s leading insurance companies. From the get-go, their focus has been to protect Kiwis and the things that matter most to them. Far too many Kiwis float through life unprepared for a possible interruption. At the heart of Partners Life is a desire to get everyday Kiwis covered and covered properly and will continue to innovate and raise both their standards and as a result, the entire industry’s.
Never afraid to ruffle feathers, Partners Life has always said that they’d do things differently – and they do. Founded in 2011, they have grown rapidly and have become a recognised industry leader in Life and Health Insurance.
Celebrating individuality is one of Partners Life’s core values, they have held the Rainbow Tick since 2018 and Gender Tick since 2021, and most recently reaccredited the Advanced Gender Tick. Gaining this accreditation acknowledges that Partners Life has continued to exceed the minimum expectations needed to create a gender inclusive workplace.
Winning in the Information Technology and digital innovation space is a key component of Partner’s future focussed strategy, and they are investing in people and resources to support delivery of their aspirations.
The Role
This role is required to be onsite 5 days per week.
This role exists to ensure all our Business-as-Usual systems are up and running at all times, in good health, and are properly maintained. This role exists primarily to action and resolves day-to-day technology issues and requests of staff (our ‘customers’) and where priorities dictate, directly support the Senior Manager – Service Support and Optimisation and/or the Technical Leads Service Delivery to fulfil broader accountabilities of the Service Delivery function.
The Technical Support Specialist when required supports the Technical Leads – Service Delivery working with our external application vendors to ensure vital services are operating optimally at all times. This includes taking a systematic and pragmatic approach to work through and resolve issues/incidents in a timely manner, including system enhancements, upgrades, and maintenance.
Responsibilities - Provide support to internal staff and/or external contractors where internal process or specialist knowledge is required
- Support system administration and manage procurement, set up and configuration of end-user hardware and software
- Provide user support for printers, cloud services, user access administration for essential systems, and staff training
- Schedule and execute device and software replacement/ updates; manage inventory control and purchasing
- Troubleshoot end-user device and software issues
- Work with external application/system vendors in resolving issues and incidents beyond the capability/scope of the internal IT Operations team
About you - 3+ years technical service experience
- Microsoft Office 365 support and administration experience
- Azure Intune support and administration experience
- Microsoft SharePoint Online support and administration experience
- Microsoft Exchange Online support and administration experience
- Network and telephony support and administration experience
- Windows 10/11 support and administration experience
- Video conferencing support experience
- Technical troubleshooting experience
- End user hardware and software support experience
- Laptop/phone provisioning and deployment
- Excellent customer service skills
Certifications desired - Azure certification
- Microsoft Office 365 certification
- Information Technology related degree
If you feel this role sounds right for you submit your CV with cover letter and the team at Rewired Consulting will be in touch.
We can only accept applications from candidates who have the right to live and work in NZ
No CV Required
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