Technical Support Specialist - Urgent Role

Join Contrast Technologies, a proudly Kiwi-owned and operated IT managed services provider based in Canterbury! Our primary goal is to empower the Canterbury Education Sector with exceptional IT services, allowing educators to focus on what truly matters - teaching and inspiring the next generation.

At Contrast Technologies, we're dedicated to simplifying the complexities of educational technology and enabling teachers to deliver their best to students. As a part of our tight-knit and highly skilled team, you'll have the opportunity to work with a diverse range of schools, from small institutions to the largest educational establishments in Canterbury.

If you share our passion for education and possess a strong background in IT managed services, we'd love to hear from you. Join us in our mission to support the Canterbury Education Sector and make a difference in the lives of educators and students alike.

About the role

Our Technical Support Specialists serve as the face of our company and play a critical role in providing exceptional level 1 and 2 technical support at our client schools.

The ideal candidate is a highly effective communicator who excels at building and maintaining strong customer relationships while demonstrating solid technical proficiency. Key responsibilities in this role include:

• Swiftly addressing and resolving inbound service tickets and requests.
• Deploying and configuring new devices.
• Managing user account creation and deletion processes.
• Monitoring and maintaining network and server infrastructure.
• Implementing updates, deploying patches, and installing software as needed.
• Supporting teachers and staff in effectively utilizing technology in the classroom.

If you have a passion for technology and education and are eager to contribute your skills to a supportive team, this role is the perfect opportunity for you.

What You'll Contribute

• Outstanding problem-solving capabilities.
• Exceptional communication and relationship-building skills.
• Proven track record of delivering excellent customer service.
• 1-3 years of experience in a technical support role.
• A passion for continuous learning and enhancing technical expertise.

What We Provide

• A collaborative, close-knit team atmosphere.
• Opportunities to lead and contribute to project-based work.
• Annual company retreat for team bonding and relaxation.
• Regular Social Club events to foster connections with your colleagues.