Client Service Assistant

Job Description:

American Family Insurance Group is seeking a dedicated and resourceful Client Service Assistant to join our team in Tauranga, Bay Of Plenty, New Zealand. As a Client Service Assistant, you will be responsible for providing exceptional customer service and support to our clients. This is a full-time position at the Associate level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: - Serve as the first point of contact for clients, answering inquiries and providing assistance in a timely and professional manner - Assist clients with policy inquiries, claims processing, and other service-related issues - Maintain accurate and up-to-date client records in our database - Collaborate with our insurance agents to ensure clients' needs are met effectively and efficiently - Conduct research and analysis to support client service initiatives - Assist in the development and implementation of client service strategies to enhance customer satisfaction - Handle client complaints and escalations in a sensitive and empathetic manner - Provide administrative support to the client service team as needed

Requirements: - Strong emotional intelligence and the ability to connect with clients on a personal level - Excellent communication and interpersonal skills - Demonstrated ability to work independently and as part of a team - Proficiency in Microsoft Office Suite and customer service software - Confident and reliable with a proactive approach to problem-solving - Experience in the insurance industry is a plus - Bachelor's degree in Business Administration or related field

Personality Traits: - Resourceful: Ability to find creative solutions to client issues - Confident: Comfortable interacting with clients and colleagues in a professional manner

Soft Skills: - Emotional Intelligence: Ability to understand and empathize with clients' needs and concerns - Research: Strong research skills to support client service initiatives

Benefits: - Company transportation for work-related travel - Gym membership for employee wellness - Company-provided equipment for optimal performance

Working Environment: Join a team that leads the industry through cutting-edge ideas and solutions. Our collaborative work environment encourages innovation and growth, providing opportunities for career development and advancement.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: American Family Insurance Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.