Customer Service Manager

Job Description: BlackRock is seeking a dynamic and experienced Customer Service Manager to join our team in Auckland, NZ. As a mid-to-senior level role, this position requires a minimum of 6 years of experience in customer service management. The ideal candidate will be reliable, independent, and possess excellent time management and people management skills.

Responsibilities: - Manage and lead a team of customer service representatives to ensure high levels of customer satisfaction - Develop and implement strategies to improve customer service processes and procedures - Monitor and analyze customer feedback to identify areas for improvement - Coordinate with other departments to resolve customer issues in a timely manner - Train and onboard new customer service team members - Handle escalated customer complaints and ensure resolution - Develop key performance indicators to measure the effectiveness of the customer service team - Communicate company policies and procedures to the customer service team

Requirements: - Bachelor's degree in Business Administration or related field - Minimum of 6 years of experience in customer service management - Excellent leadership and communication skills - Strong problem-solving abilities - Ability to work under pressure and meet tight deadlines - Proficiency in Microsoft Office Suite - Experience with CRM software

Benefits: - Parental leave - Travel opportunities - Training & professional development

Working Environment: At BlackRock, we encourage curiosity and questioning to fuel innovation and growth. Our team values collaboration, excellence, and continuous improvement. We strive to create a diverse and inclusive work environment where all employees feel valued and empowered to succeed.

Deadline to Apply: Please submit your application by July 1, 2024.

Equal Opportunity Statement: BlackRock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.