Online Customer Support Assistant

Job Description:

As an Online Customer Support Assistant at Motorola Solutions in Dunedin, Otago, NZ, you will be responsible for providing exceptional customer service and technical support to our online customers. In this full-time position at the Associate Level, you will handle a variety of customer inquiries and issues through various online channels such as email, chat, and social media.

Responsibilities: 1. Respond promptly to customer inquiries and provide technical support via email, chat, and social media. 2. Collaborate with internal teams to resolve customer issues and escalate complex problems as needed. 3. Maintain a high level of product knowledge to effectively troubleshoot technical issues and provide accurate information to customers. 4. Assist in identifying trends in customer inquiries and feedback to improve product offerings and customer experience. 5. Work closely with the Online Customer Support Manager to develop and implement strategies for improving customer satisfaction and retention. 6. Provide feedback to the development team on customer needs and preferences to help shape future product enhancements. 7. Contribute to the overall success of the Online Customer Support team by actively participating in team meetings and sharing best practices.

Requirements: 1. Minimum of 4 years of experience in customer service or technical support role. 2. Motivated and driven individual who is committed to delivering exceptional customer service. 3. Strong research skills to quickly find solutions to customer inquiries. 4. Excellent teamwork skills to collaborate effectively with internal teams and colleagues. 5. Ability to work independently and prioritize tasks in a fast-paced environment. 6. Proficiency in using online support tools and systems. 7. Excellent written and verbal communication skills. 8. Bachelor's degree in a related field is preferred.

Benefits: 1. Remote work flexibility 2. Travel opportunities 3. Relocation allowance

Working Environment: At Motorola Solutions, we are dedicated to understanding and exceeding customer expectations. Our Online Customer Support team is committed to providing the highest level of service to our customers and creating a positive online experience for all.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Motorola Solutions is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.