Customer Marketing Manager - Urgent

We are looking to hire a hardworking Customer Marketing Manager to join our growing team at Australia And New Zealand Banking Group Limited in Auckland Auckland
Growing your career as a Full Time Customer Marketing Manager is an incredible opportunity to develop useful skills.
If you are strong in adaptability, leadership and have the right drive for the job, then apply for the position of Customer Marketing Manager at Australia And New Zealand Banking Group Limited today!

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Department: Data & Marketing - Customer Value

Location: Wellington or Auckland

Mō te tūranga - About the role

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

As a Customer Marketing Manager in our Marketing Centre of Excellence you'll play a key role in their mission to deliver excellent customer experiences through personalisation. You'll be

• Analysing customer research from our Planning and CX teams and leading additional discovery and insights initiatives to gain a comprehensive understanding of customer behaviours, motivations and potential touchpoints for personalised communications.
• Using data and insights to develop customer centric, insight-driven contact strategies across various direct digital and traditional channels.
• Briefing our in-house design studio to create multi-channel content that delivers value to customers.
• Collaborating with various stakeholders and the marketing automation team to deliver world-class communications.
• Working in agile team environment, adapting quickly to change

Whatever the day has in store, you’ll be working with a close knit team that supports each other and celebrates team wins.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role type: 9 month fixed term

Role location: Auckland or Wellington

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• 5+ years of experience in customer communications and/or campaign automation.
• Proven expertise in personalisation and data-driven communication processes, ideally within a multi-channel marketing automation ecosystem
• Experience in developing customer contact programmes based on behaviour analysis and customer journey mapping.
• Proficient in using data to inform decision-making, such as creating customer communications based on data triggers.
• Demonstrated ability to manage multiple internal and external stakeholders across various levels of seniority in a fast-paced environment, with strong negotiation and influencing skills.
• Excellent problem solving and analytical skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you’ll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and community you need to take the next big step in your career.

We’re a diverse community at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of Aotearoa New Zealand‘s communities. Join us and get involved in one of our affinity networks which help us tobetter understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number 67666.

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Benefits of working as a Customer Marketing Manager in Auckland Auckland:

● Learning opportunities
● Advancement opportunities
● Advantageous package