Customer Service Associate - Remote Work

We are currently seeking a Customer Service Associate to join our team at Alcoa. This is a full-time remote position based in Nelson, NZ.

Responsibilities: - Provide exceptional customer service via phone, email, and chat - Resolve customer inquiries and issues in a timely and professional manner - Process orders, returns, and exchanges - Collaborate with other team members to ensure customer satisfaction - Utilize customer service software to track interactions and maintain accurate records - Assist with special projects and initiatives as needed

Requirements: - 4 years of experience in customer service or a related field - Independent and adaptable personality traits - Strong attention to detail and project management skills - Excellent communication skills - Ability to work remotely and manage time effectively - Proficiency in Microsoft Office and CRM software

Benefits: - Paid sick leave - Joining Bonus - Relocation allowance - Competitive salary

Working environment: At Alcoa, we leverage data to inform decisions and drive strategic initiatives. Our team values collaboration, innovation, and integrity. As a Customer Service Associate, you will have the opportunity to make a meaningful impact on our customers and the success of our company.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Alcoa is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.