Remote Contact Center Associate

Williams is seeking a Remote Contact Center Associate to join our team in Wellington, NZ. As a full-time employee at the Associate level, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Answering incoming calls and responding to customer inquiries in a professional and timely manner - Providing product information and troubleshooting assistance to customers - Handling customer complaints and resolving issues efficiently - Processing orders and returns accurately - Collaborating with team members to ensure customer satisfaction - Meeting key performance indicators and maintaining high-quality standards

Requirements: - At least 2 years of experience in customer service or a related field - Strong communication skills and the ability to work well in a team environment - Driven and passionate about delivering exceptional customer service - Excellent planning and organization skills - Experience in people management is a plus - Ability to work remotely and independently with minimal supervision

Benefits: - Medical coverage - Training & professional development opportunities - Paid overtime for additional hours worked

Working Environment: As a Remote Contact Center Associate at Williams, you will have the opportunity to collaborate with colleagues from around the world, fostering a global village mentality. Our team values diversity and inclusivity, and we strive to create a supportive and dynamic work environment.

Deadline to apply: July 1, 2024

Equal Opportunity Statement: Williams is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We value and celebrate our differences and welcome applicants of all backgrounds and experiences.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.