Remote Customer Success Specialist

Job Description:

Kindred Healthcare is seeking a Remote Customer Success Specialist to join our team in Christchurch, Canterbury, NZ. As a Customer Success Specialist, you will be responsible for ensuring the satisfaction and success of our customers by providing excellent customer service and support. This is a full-time position at the Associate Level, requiring a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Build and maintain strong relationships with customers to ensure their needs are met and issues are resolved in a timely manner. 2. Provide product demonstrations and training to customers to help them maximize the value of our products and services. 3. Act as the primary point of contact for customer inquiries, feedback, and support requests. 4. Collaborate with internal teams, including sales, marketing, and product development, to ensure customer success and business growth. 5. Proactively identify opportunities for upselling and cross-selling to existing customers. 6. Monitor customer usage data and analyze trends to identify opportunities for improvement and growth.

Requirements: 1. Personality traits: reliable, dedicated 2. Soft skills: strategic planning, adaptability 3. Excellent communication and interpersonal skills 4. Proven track record of building and maintaining strong customer relationships 5. Ability to work independently and as part of a team 6. Experience using CRM software and other customer relationship management tools

Benefits: 1. Paid Time Off (PTO) 2. Travel & spending expenses 3. Travel opportunities

Working Environment: At Kindred Healthcare, we pride ourselves on our flexible work environment that adapts to change with speed and efficiency. We encourage a collaborative and supportive atmosphere where all employees can thrive and succeed.

Deadline to Apply: Please submit your application by July 1, 2024.

Equal Opportunity Statement: Kindred Healthcare is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.