Remote Customer Support Manager

Job Description:

We are looking for a talented Remote Customer Support Manager to join our team at Deere in Tauranga, Bay Of Plenty, New Zealand. As a Remote Customer Support Manager, you will be responsible for managing a team of remote customer support representatives, ensuring the highest level of customer satisfaction and service.

Responsibilities: 1. Manage and oversee a team of remote customer support representatives. 2. Develop and implement customer support strategies to improve overall customer satisfaction. 3. Monitor and analyze customer support metrics to identify areas for improvement. 4. Provide training and guidance to remote team members to ensure they are equipped to handle customer inquiries effectively. 5. Handle escalated customer complaints and issues in a professional and timely manner. 6. Collaborate with other departments to address customer concerns and improve overall customer experience. 7. Stay up-to-date on industry trends and best practices in customer support.

Requirements: 1. 5 years of experience in customer support or a related field. 2. Confident and passionate personality traits. 3. Strong problem-solving and persuasion skills. 4. Ability to work in a fast-paced environment and juggle multiple tasks. 5. Excellent communication and interpersonal skills. 6. Experience managing remote teams is a plus. 7. Bachelor's degree in Business Administration or a related field is preferred.

Benefits: - Employee discounts - Travel opportunities - Remote work flexibility

Equal Opportunity Statement: Deere is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We encourage applicants of all backgrounds to apply for this position.

Deadline to apply: 2024-07-01

Join us at Deere and be a part of a culture that challenges norms and encourages bold thinking in the customer support industry. Apply now to become our next Remote Customer Support Manager!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.