Help us make a big green dent in the universe. We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.
About Octopus Energy
Since 2015, Octopus has been on a mission to bring affordable, green energy to the world. With the help of our in-house developed technology platform, Kraken, we've become the 4th largest energy supplier in the UK, opened retailers in 5 other countries, and licensed our software to retail giants including
E.ON in the UK and Origin Energy in Australia. We've reinvented energy products with smart, data-driven tariffs to balance customer demand with renewable generation - and we're the biggest investor in renewable generation in the UK.
We are now looking for some amazing customer operations legends - we call them Energy Specialists, because once you are finished training with us, you'll be just that. Working with Octopus Energy is a chance to join an exciting scale-up business within the energy supply sector, one that's at the forefront of changing the landscape of the energy industry across the world. A role with us offers you the chance to contribute to building world-class operations that will catapult you into a fantastic career.
More about the role
At Octopus you're not a number, you're a human and we treat you like one. And that's how we want our customers to feel too. We have a unique culture of talented people brought together by shared values and sense of purpose. It's about making a real difference and we need someone to help our customers, like genuinely help. You would always be asking yourself, what can I do here to make this customer's day?
Our aim is that every customer feels respected, listened to and understood and we will work with them to find solutions. You'll be the first point of contact for our customers and provide support to a range of people with various backgrounds, ages and situations providing them with assistance, tools, and support to access our services. You'll lead calls with empathy and understanding to help callers navigate and resolve sometimes complex situations and queries. Our energy specialists are given the best training so they feel comfortable making important decisions to ensure that people are given the right support - trust us you'll get a kick out of sorting something out end to end.
If this sounds like you then we'd love to hear from you.
Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.