Client Relations Associate - Work from home

Citizens Financial Group is seeking a hardworking and resourceful Client Relations Associate to join our team in Hamilton, Waikato. This is a part-time, work-from-home position at the Associate level, requiring a minimum of 3 years of experience in client relations.

Responsibilities: - Build and maintain relationships with clients, ensuring their needs are met and issues are resolved in a timely manner - Provide exceptional customer service via phone, email, and online communication channels - Collaborate with internal teams to ensure seamless communication and delivery of services to clients - Identify opportunities to upsell and cross-sell products and services to existing clients - Keep accurate records of client interactions and transactions in the CRM system - Assist with administrative tasks as needed to support the client relations team

Requirements: - 3+ years of experience in client relations or a related field - Excellent communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and CRM software - Strong organizational and time management skills - Ability to multitask and prioritize in a fast-paced environment - Bachelor's degree in Business Administration or a related field preferred

Personality traits: Hardworking, resourceful Soft skills: Cooperation, persuasion

Benefits: - Retirement plan - Visa sponsorship - Paid overtime

Working environment: At Citizens Financial Group, we strive for excellence and uphold high standards in all endeavors. We encourage a collaborative and supportive work environment where employees can grow and succeed.

Deadline to apply: 2024-07-15

Equal opportunity statement: Citizens Financial Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.