Remote Customer Success Manager

Responsibilities: - Build and maintain strong, long-lasting customer relationships by understanding their needs and proactively addressing them - Serve as the main point of contact for customers, resolving any issues or concerns in a timely and efficient manner - Collaborate with internal teams to ensure customer satisfaction and retention - Develop strategies to increase customer engagement and loyalty - Conduct regular check-ins and reviews with customers to assess satisfaction and gather feedback - Analyze customer data and trends to identify opportunities for improvement - Work closely with sales and marketing teams to identify growth opportunities and expand customer base - Provide product demonstrations and training to customers as needed - Stay up-to-date on industry trends and best practices in customer success management

Requirements: - 5+ years of experience in customer success or a related field - Bachelor's degree in business, marketing, communications, or a related field - Strong communication and interpersonal skills - Proven ability to manage multiple projects simultaneously - Resourceful and adaptable to changing business environments - Excellent research skills and a keen attention to detail - Ability to work independently and as part of a team - Proficiency in CRM software and other customer management tools

Benefits: - Gym membership - Paid sick leave - Life insurance - Opportunities for professional development and advancement

Working Environment: Our team at Raymond James Financial is committed to creating a positive and vibrant work environment where all employees feel valued and supported. We encourage creativity and innovation, and we strive to inject a sense of joy and energy into everything we do.

Equal Opportunity Statement: Raymond James Financial is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We believe in the power of diversity and inclusion to drive innovation and success in our business.

Deadline to apply: June 1, 2024

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.