Operations Associate Job Description

What does an Operations Associate do?

An Operations Associate supports the organization's everyday operations by completing administrative and clerical responsibilities. They are in charge of executing business procedures that support the organization's core operations, ensuring client deliveries, adhering to organizational standards, and assisting with operational difficulties. They have a variety of responsibilities that vary by sector, although they are employed in almost every customer or client-facing industry. Moreover, an Operations Associate must have good organizational skills in order to execute numerous responsibilities for various company functions. They handle essential operations in different departments, including management, sales, implementation, and marketing.

Responsibilities of an Operations Associate

The expected duties to be performed by an Operations Associate include:
• Completing administrative and clerical tasks • Making recommendations for business performance improvement • Cooperating with different departments for improving business operations • Developing and maintaining effective relationships with key stakeholders • Providing feedback on company policies and procedures • Assisting operations manager • Placing inventory and supply orders • Managing employee schedules and rosters • Determining appropriate operating targets • Preparing summaries for key functional metrics • Analyzing business requirements and designing new strategies • Responding to client queries/requests on a regular basis • Assisting in troubleshooting problems and issues relating to daily operational activities • Negotiating contract agreements at the operational service level • Ensuring fulfilment of business needs • Preparing reports on a regular basis • Ensuring implementation of policies and procedures • Being up to date with all modern and latest trends

Requirements of an Operations Associate

The desirable qualifications for the position of an Operations Associate are:
• Bachelor's degree in business or other related fields • Prior experience of working in a professional business environment • Excellent verbal and written communication skills • Proficiency in technology, especially computer programs including MS Office • Strong business acumen • Great organizational skills • Operational knowledge of software like BlueCherry, Javascript, VB, etc • Sound understanding of credit-related applications and programs

Keys skills to become an Operations Associate

An Operations Associate should possess the following critical skills:
• Ability to work as a team player • Ability to maintain composure under pressure • Outstanding interpersonal skills • Ability to work with minimal supervision • Willingness to learn • Ability to pay attention to details • A high degree of professionalism • Ability to perform multiple tasks at a time • Ability to maintain confidentiality • Great analytical skills • Ability to prioritize effectively • Ability to take the initiative and work independently • Good negotiation skills

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