Operations Manager

Job Description - Operations Manager - Technical (008VIK)

Operations Manager - Technical - 008VIK

Great People make Schneider Electric a great company.

Do you dream of working in a company that is driven by a meaningful purpose and that continuously creates an inclusive environment where you are empowered to do your best and be innovative?

The Role: Operations Manager

Schneider Electric is seeking for Technical Operations Manager who will be responsible for the onboarding, development, tactical management, and strategic direction for our Global Hub Organization. Ultimately, this individual will help drive i mprovements to Customer Satisfaction by providing a high-quality professional service remotely to customers.

People Management

· Manage a Technical Support Team across the Global Hub.

· Coaching and Developing existing Team Members

· Managing Team headcount promotion pace and quantity

· Conduct regular performance and individual development planning and coaching

· Conduct annual performance reviews in coordination with functional managers.

· Implementing and identifying Team Goals

· Identifying process failures and implementing process improvement measures

CSAT, Quality & Process Improvement

· Work with cross functional teams to suggest corrective actions, resolve issues and assist Process and Training Team to redesign processes where necessary.

· Monitoring of Business and Operations KPIs and related analysis and/or reports.

· Provides leadership to achieve strategic Customer Care Excellence objectives regarding customer satisfaction and revenue generation activities.

· Manage customer escalations.

Stakeholder

· Presentation of Business Updates & Team Capability to new & potential projects

· Service Level Agreement Creation, Implementation, monitoring and Improvements (Business and Shared Services) Management.

· Act as the Single point of contact for internal and external communication.

· Organize collaboration with Zone / Country management and other departments.

Qualifications

Who would be successful?

· Graduate of Bachelor’s Degree.

· At least Five years of experience in managing teams in Operations, Support or Shared Services setting. Preferably at least a year of experience within the 5 years in managing a team which is Technical in nature.

• Strong relationship management experience, with prior experience working collaboratively in a cross functional team
• Outstanding social and communication skills (ability to communicate clearly, effectively and consistently in different contexts and cultures).
• Skilled in communicating complex topics and solutions and open to ideas from others.
• Experienced to communicate by means of Microsoft Office 365 including Word, Excel, PowerPoint, Outlook, et al.
• Must be amenable to work in Cavite on a hybrid work setup and at night.

What’s in it for me?

· Global family leave

· Comprehensive medical coverage for employee and dependents

· Worldwide Employee Stock Ownership

· Flexible work arrangement

…and more!

Who will you report to? Senior Operations Manager

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

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Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.