Senior Customer Service

Duties and Responsibilities:

• Maintain thorough documentation of all claims processes and outcomes.
• Communicate clearly and effectively with customers.
• Ensure high levels of customer satisfaction. 
• Ability to work under pressure and handle challenging situations calmly

Qualifications:

• A bachelor's degree in business, finance, insurance, or a related field is preferred.
• 3-5 years of experience in customer service roles.
• Proven track record in resolving complex claims issues within banking, insurance, or a related industry.
• Excellent problem-solving and conflict resolution abilities.
• Process-oriented with a keen eye for detail.