Senior Director of Operations

Accountable for overall site operations, financials, and account performance. Support multiple client accounts with wide range of scale and complexity. Lead operations teams to deliver on Key Performance Indicators (KPIs) expectations. Ability to have processes in place to deliver an exceptional customer experience. Full Profit & Loss (P&L) responsibility. Understand the areas that impact efficiencies to improve profitability

Responsibilities:

• Manage financial plan for site.
• Able to create Profit & Loss plan for each client account and overall site. Understand the drivers to improve financial performance and actions to improve retention, attendance, and utilization.
• Lead Operations Managers to deliver on all KPIs for each client account.
• Understand how to coach to behaviors and teach Operations Managers on how to create meaningful coaching plans that get results.
• Understand how to create a DMAIC plan and teach to all leadership to effectively get to root cause and create actions plans to improve performance.
• Ability to lead, motivate, and inspire employees to deliver exceptional customer experience
• Direct all hiring for all support departments to ratio.
• Create a culture of teamwork across all departments to deliver on all performance and financial expectations.
• Partner with recruiting to attract talent to fill all positions at all levels of organization.
• Partner with HR and Talent Management to have succession plans in place for all levels of the organization.
• Responsible for communicating strategy to all levels of the organization.
• Understand Capacity Planning and Workforce models to optimize use of resources.
• Partner with sales team to enhance value for our clients and improve value proposition for division.
• Develop an ongoing robust rewards and recognition programs for each account and site overall that increases employee engagement, morale, performance, and retention.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

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