Customer Service Associate

Job Description:

HealthNow is seeking a motivated and reliable Customer Service Associate to join our team in Cebu, Central Visayas. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients while also demonstrating strong cooperation and leadership skills.

Responsibilities: 1. Answering customer inquiries via phone, email, and chat 2. Handling customer complaints and resolving issues effectively and efficiently 3. Providing information about services and products to customers 4. Processing orders, returns, and exchanges 5. Maintaining customer records and updating the database 6. Collaborating with other team members to ensure a seamless customer experience 7. Adhering to company policies and procedures at all times

Requirements: 1. Minimum of 4 years of experience in customer service 2. Strong communication and interpersonal skills 3. Ability to work well under pressure and in a fast-paced environment 4. High level of cooperation and leadership 5. Driven and reliable personality traits 6. Proficient computer skills 7. Experience in the healthcare industry is a plus

Benefits: - Medical coverage - Dental insurance - Paid Time Off (PTO)

Working Environment: At HealthNow, we pave the way for diversity and inclusivity, creating a culture of belonging where every team member is valued and respected.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: HealthNow is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.