Call Center Manager

Job Description:

Megaworld Corporation is seeking a dynamic and experienced Call Center Manager to join our team in Antipolo, Calabarzon, PH. As a full-time Associate level position, the Call Center Manager will be responsible for overseeing the operations of our call center, ensuring efficient and effective customer service delivery.

Responsibilities: 1. Manage and lead a team of call center agents, providing guidance, training, and support to ensure high-quality customer service. 2. Develop and implement strategies to improve call center performance, including setting KPIs and monitoring metrics. 3. Monitor call center operations to ensure smooth and efficient workflow. 4. Handle escalated customer complaints and issues, seeking resolution in a timely and professional manner. 5. Collaborate with other departments to streamline processes and improve overall customer experience. 6. Conduct regular performance evaluations and provide feedback to team members. 7. Implement incentives and rewards programs to motivate and retain team members. 8. Stay up-to-date on industry trends and best practices in call center management.

Requirements: 1. Bachelor's degree in Business Administration or related field preferred. 2. Minimum of 5 years of experience in call center management. 3. Strong leadership skills with a motivational and team-oriented approach. 4. Excellent communication and interpersonal skills. 5. Ability to handle stressful situations and make informed decisions under pressure. 6. Proficiency in call center software and Microsoft Office Suite. 7. Certification in call center management is a plus.

Personality traits: Driven, motivated Soft skills: Cooperation, people management

Benefits: 1. Paid overtime 2. Joining Bonus 3. Retirement plan

Working Environment: At Megaworld Corporation, we promote work-life balance and prioritize employee well-being. Our call center is designed to provide a comfortable and supportive working environment.

Deadline to apply: 2024-05-13

Equal Opportunity Statement: Megaworld Corporation is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. We encourage applications from all qualified individuals.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.