Remote Customer Care Representative

Job Description:

Advance is seeking a Remote Customer Care Representative to join our growing team in Parañaque, NCR, PH. As a full-time entry-level position, the ideal candidate should have at least 1 year of experience in customer service.

Responsibilities: 1. Provide exceptional customer service to all clients through various communication channels, including phone, email, and live chat. 2. Resolve customer inquiries, complaints, and issues efficiently and professionally. 3. Maintain accurate records of customer interactions and transactions. 4. Collaborate with other team members to ensure client satisfaction and retention. 5. Identify opportunities for process improvement and provide feedback to the team leads. 6. Adhere to company policies and procedures to ensure consistency in service delivery. 7. Stay updated on product knowledge and industry trends to better assist customers.

Requirements: 1. Hardworking and resourceful individual with a strong work ethic. 2. Excellent planning and organizational skills. 3. Creative problem-solving abilities. 4. Strong communication and interpersonal skills. 5. Ability to work well in a remote team environment. 6. Proficient in using CRM software and Microsoft Office Suite.

Benefits: 1. Vision insurance for all employees. 2. Joining Bonus upon successful completion of the probation period. 3. Paid sick leave for all employees.

Working Environment: At Advance, we leverage data to inform decisions and drive strategic initiatives. We value innovation and continuous improvement, and we encourage our employees to think outside the box to deliver outstanding results for our clients.

Deadline to Apply: Interested candidates should submit their applications by May 24, 2024.

Equal Opportunity Statement: Advance is an equal opportunity employer and does not discriminate on the basis of race, gender, age, sexual orientation, religion, or disability. We encourage candidates from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.