Customer Service Representative - Mandarin Speaker

JOB RESPONSIBILITIES:

• Interact with customers through various communication channels (phone, email, chat, social media) in a friendly, professional and empathetic manner
• Respond to customer inquiries about products, services, policies and account information accurately and promptly
• Troubleshoot and resolve customer issues, complaints and concerns effectively while maintaining a high level of customer satisfaction
• Demonstrate a strong understanding of our products/services to assist customers in making informed decisions
• Provide basic technical support and guide customers through troubleshooting processes for products or online services
• Document customer interactions, transactions and details of inquiries accurately in the company's customer relationship management (CRM) system
• Adhere to company policies and procedures, ensuring all interactions are carried out in accordance with established guidelines
• Collect and relay customer feedback, suggestions and concerns to relevant teams within the company to facilitate continuous improvement
• Educate customers on features and promotions to enhance their overall experience
• Display a professional and positive attitude, even when dealing with challenging situations or demanding customers
• Collaborate with other departments, such as marketing and technical support to address customer needs comprehensively
• Stay updated on product knowledge, industry trends and best practice of customer service to deliver exceptional service

TO QUALIFY FOR THE POSITION:

• Bachelor's degree in marketing, business or at least college level
• With at least previous customer service experience
• Excellent written and verbal communication skills in both ENGLISH AND MANDARIN language
• Proficient in using MS Office and CSR software
• Strong problem-solving and decision-making skills
• Ability to multitask and manage time effectively
• Willingness to work flexible hours
• Willingness to relocate in the Philippines

Benefits include:

• Free Accommodation
• Free meals and transportation
• Working visa provided
• Others

WORK LOCATION: BATAAN, PHILIPPINES