We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
POSITION DESCRIPTION
Position title:
DTS Operator
Team:
Digital Transformation
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
POSITION DESCRIPTION
Position title:
DTS Operator
Team:
Digital Transformation Solutions
Hours:
Location:
Manila, Philippines
Position Summary
To ensure that the day to day data entry, quality assurance and image editing processes are completed accurately, as instructed by management.
Key Relationships
This position reports into the Philippines Production Manager.
Experience, Qualifications and Clearances
Essential
Desirable
Experience
- Experience in the imaging environment
- Experience with document indexing and data entry
- Microsoft Office Suite
- Average of 60WPM
Qualifications, Certification, Accreditation or Licence
- NA
Clearances
Responsibilities, Duties and Key Performance Indicators
Responsibilities
Duties
- Day to day
- Fast and accurate data entry
- Perform high level Quality assurance by editing document images in a presentable manner. Including but not limited to:
- Image Cropping & Stitching
- Rotating pages
- Deleting blank pages
- Checking page sequences
- Deliver high standards of work within the set Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s) for individual projects.
- Maintain 100% attention to detail with all tasks
- Maintain confidentiality and a safe working environment.
- QA
- Use Compu-Stor’s Quality Control Policies and your assessment and judgement when performing Quality Assurance checks on scanned documents and keyed data.
- Complete Integrity checks on keyed data and resolve errors in consultation with the Production Manager.
- Team Work
- Strong interpersonal skills to be able to work closely as a member of the wider team
- Provide feedback and communicate any issues with the Production Manager
- Compu-Stor Systems
- Use Compu-Stor’s equipment and applications responsibly throughout the digitisation process.
- Compliance
- Adhere to all Compu-Stor operational, human resource and health & safety policies and procedures
- Ensure all Store persons adhere to all Compu-Stor operational, human resource and health & safety policies and procedures
- Personal & Professional Development
- Undertake continuous personal and professional development to enhance knowledge and skills.
- Participate in Compu-stor’s performance appraisal program.
- Other
- Any other duties required for the smooth and efficient running of the DTS Department such as Housekeeping.
Knowledge, Skills and Behaviours
High degree of accuracy
Basic reading, writing and arithmetic
Ability to use Microsoft Office, including Word, PowerPoint and Excel
Ability to work autonomously
Time management
Ability to plan work with the guidance of the Production Manager to establish appropriate priorities
Excellent communication skills
Acknowledgment
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the role.
Signed by Employee: ____________________________ Date: __________________
Signed by Manger: ______________________________ Date: __________________
Join the A-Team and experience the A-Life!
Location: Taguig. How to get there?