Sales Administrator (Entry Level)

A. GENERAL FUNCTION
A Sales Administrator is the central figure in the headquarter office of a growing conglomerate of businesses. This individual is responsible in providing assistance with customer services and queries, and general office administration. Duties may also include to liaise with other departments, and research new product lines.

B. DUTIES AND RESPONSIBILITIES
• Monitor inbound customer service emails and take action or re-route based on each request.
• Handle queries for job status communicating with the production floor and responding to customers as quickly as possible.
• Answers inbound phone calls and assist customers or re-route based on request/need.
• Email or telephone follow-ups with clients to ensure satisfaction and collect feedback.
• Maintaining and updating sales and customer records
• Identifying new products to add to those on offer.
• Perform other duties as assigned.

C. SKILLS AND SPECIFICATIONS
a. Communication Skills:
• Excellent English communication skills, both verbal and written.
• Ability and confidence to converse over the phone.
• Communicate complex information to clients clearly and concisely.
• Strong communication, interpersonal, time management, and follow-up skills.
 

b. Computer Skills:
• Excellent knowledge of MS Office and proficiency with Apple MacOS
• Excellent knowledge of Microsoft Office Suite, Office 365 in particular.
• Willing to learn FileMaker.
 

c. Customer Service and Interrelations Skills
• Excellent Customer Service
• Ability to develop trusting relationships, collaborate with coworkers, clients, and
suppliers.
• Possess an excellent time and task organization and management skills to comply with
certain deadlines
 

d. Analytical and Critical Thinking Skills
• Advanced knowledge of administrative recordkeeping
• Ability to be organized and systematic.
• Good with numbers and figures and an analytical acumen
 

e. Others
• Quick learner and flexibility are a plus.
• Confidentiality, accuracy, and attention to details are important skills for this position.
• Possess strong organizational and interpersonal skills.
• Willing to work Pacific Time zone (California)

D. EDUCATION AND QUALIFICATIONS
• A College Degree in Business Administration or similar preferred
• Preferably with 2+ years of experience as sales and administration any related experience
 

E. WORKING DETAILS
• Schedule : Monday-Friday /8-hours shift, Pacific Time (California)
• Arrangement : On-site (Work from Alabang Office)
• Equipment : Will be provided by the client
 

F. COMPENSATION AND BENEFITS
• Salary Rate : Php 26,000.00 – Php 27,000.00
• Comm. Allowance : Php 1,000.00
• Nigh Differential Pay : 10% additional premium on hourly rate for Ph night/graveyard shift
(Mandatory pay for work done from 10:00 pm – 6:00 am)

• Overtime Pay : 25% additional premium on hourly rate.

(Mandatory pay for work done beyond 9-hours schedule)

• Benefits :
o Statutory benefits (SSS, PHIC, HDMF)
o Accumulated 15 sick leave and 15 vacation leave upon 2 months after regularization.
o Mandatory 13th -month pay upon 1 month of employment.

o Company provided HMO with life insurance upon 1 month after regularization.
o 14th-month pay upon 1 month after regularization.