Admin IT

With over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. IT Admin , be 100% YOU with MicroSourcing! An IT Admin is expected to:

• Serve as the first contact with customers who need technical assistance.
• Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
• Perform troubleshooting and issue resolution for shared resource access, hardware and software configurations.
• Perform OS and other software and firmware updates and patch management.
• First level identification and escalation of major incidents using the approved IT escalation processes.
• Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
• Perform network administration functions, user account permissions, Active Directory changes.
• Follow up with clients to ensure resolution is complete and satisfactory.
• Assist in creating knowledgebase articles, checklists and FAQs.
• Willingness to learn industry-specific and proprietary management systems.

• Knowledge of Windows desktop and server operating systems.
• Knowledge of 0365, Active Directory, and Exchange.
• Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
• Preferred familiarity with hospitality platforms such as Property Management Systems (PMS