[ASIA] Senior Planner, Supply Chain

Santen is a specialized life sciences company with a proud 130-year heritage focused exclusively on ophthalmology. As a Japan-originated, global company with our footprint in over 60 countries, we are dedicated to delivering innovative treatments and digital solutions for eye health and addressing vision-related social issues for people around the world. 

PURPOSE

• Reporting to the Supply Chain Manager for Philippines and Distributor Markets, this role will be responsible for the operational processes in planning, logistics, importation, and inventory management at distributor’s warehouse
• Ensure activities such as sample processing, inventory analysis on re-dressing and packaging material procurement for sampling, distributor KPI analysis, logistics activities and finance-supply chain related activities including product destruction
• This role is expected to provide input and analysis on continuous improvement on daily operations and project /related activities
• Support the Supply Chain Manager to analyze improvement on the processes for Distributor Markets (Australia and Indonesia) and provide operations support if required
• Demonstrate adaptability to challenges, be analytical with critical thinking skills, and be Customer Focused, willing to go the extra mile to provide in depth analysis and provide solutions/improvement to operational processes.
• Focus on delivering a high standard of Supply Chain excellence to maximize resources and support the team in the delivery of key objectives and milestones

Job Description

Key Responsibilities:

• Supply Chain activities for Santen Philippines and backup support for Distributor Markets (currently includes Indonesia and Australia), including local supply chain operations, inventory management, distributor management and inbound logistics to ensure required customer service levels
• Inputs to Functional Team in SC-related activities such as sampling requirement, and return to principal (RTP Request) for marketing activities
• Sales Order Management (if necessary) with local Distributor, Purchase Order Requirement to Asia SCM, sales and inventory report gathering from Distributors (Indonesia/Australia), ensuring that these reports are submitted timely and provide analysis on trends, projections, and improvements (if necessary)
• Inbound shipments with Logistics Service Providers 3PL/4PL by providing required shipping documents and ensures shipments are delivered on time/on track as per KPI
• Partnership with local Distributor’s supply chain counterpart to ensure issues and concerns regarding inventory management, inventory reconciliation, shipment and inbound logistics are addressed, providing input to the improvement of processes for Distributor Management

Demand Planning and S&OP Process

• S&OP discussion (if required) to understand market complexities, understand trends, provide inputs, and support day to day operational processes
• Provide forecast analysis and root cause analysis for Forecast In-Accuracy

Purchase Order Management

• Receive and verify purchase orders by local Distributor for Distributor Markets as accordance to manufacturing rules/ MoQ and lead time. Responsible for order tracking, expedition, and fulfillment status
• Review and verify selling price to Distributor
• Furnish purchase order confirmation to local Distributor
• Support SC Manager in processing the purchase orders in Global Planning System for Distributor Markets
• Update TP price in Global Planning System upon verification with SC Manager
• Ensure that purchase orders are signed and stored accordingly to ensure proper documentation
• Goods receipt completion and closing of purchase orders (if required

Product Launch Excellence

• Documentation preparation for SC related activities such as New Product Information submission to Distributor and code creation at Distributor
• Collaboration with cross functional team (RA/QA/Commercial/Marketing) for any sample pull-out related request or sampling activities and analysis on frequency of request related to samples; MDI delays on delivery and KPI performance of Distributor in deliveries

Inbound Logistics

• Lead in pro-active coordination with Forwarders/Brokers, Consignee, and Distributor to ensure timely customs clearance and delivery of inbound shipment to warehouse
• Verify and confirm import duties and taxes for each inbound shipment, if applicable
• Screen through all shipping documents provided by Vendors and verify import license validity to avoid delays in customs clearance
• Provide necessary shipping documents to Brokers for shipment release
• Update shipping tracker to monitor lead time of shipment release, validate if lead time is within KPI and analysis on delays relating to shipment releases
• Verify with SC Manager for issues and concerns regarding Consignee, shipping documents, EPA, product shelf-life acceptance and shipment arrival (if necessary) prior to goods dispatch from Manufacturer or RDC

Inventory Management

• Perform inventory count and inventory count reconciliation together with SC Manager, finished goods inventory monitoring and reporting (e.g. short dated stocks, expired goods, aging inventory)
• Coordinate with Distributor for any inventory reconciliation concerns/queries for the Philippines
• Coordinate with Distributor for Distributor Markets (Indonesia/Australia) for inventory report and sales report gathering and first pass analysis

Distributor Management

• Master Data Management – request for product code creation/deletion request in Distributor’s system with endorsement from SC Manager
• Oversee stock destruction process for product recall and expired goods destruction in the Philippines
• Ensure reports for Distributor KPIs are submitted on time
• Gather and provide input/analysis in Distributor KPI (OTIF requirement)

General Tasks

• Verify billings from service providers related to Supply Chain cost, if applicable and endorse to SC Manager for final approval
• Coordination and execution of re-dressing activities within market to support commercial business, when applicable
• Provide data/gathering documents in relation to Philippines audits and Finance requirements
• Maintain proper filings and traceability of GDP documents (e.g. purchase orders, shipping documents, import license)

Qualifications

• Bachelor’s Degree in Supply Chain Management, Business/Pharmaceuticals or related discipline, or equivalent combination of education and related experience
• More than 3 years’ experience in Supply Chain Management in the Healthcare business
• Hands on experience in supply chain operations, sales & operations planning, materials management, logistics, warehouse / physical distribution, and customer order fulfillment
• Knowledge and experience on the entire supply chain management life cycle
• Knowledge of Pharmaceutical products, medical devices and/or OTC and general manufacturing processes
• Knowledge in Sales and Operations process is highly desirable
• Skills in demand planning tool and ERP/MRP system
• Experience using word processing, flowchart, presentation, spreadsheet at a demonstrated intermediate level
• Knowledge and understanding of international business and pharmaceutical cGMP and GDP regulations
• Work experience in MNCs preferred

PERSONAL ATTRIBUTES

• Self-motivated with ability to work independently while also enjoying collaboration cross functional teams
• Analytical, organized, with good written, verbal communication and presentation skills
• Can work under pressure and able to plan and prioritize work to meet commitments aligned with goals and KPIs
• Persistent and Team Player and can work well with cross functional team
• Strong communication skills and interpersonal skills
• Experience working in accordance with quality standards eg. GMP/GDP
• Able to work independently, partner effectively with other functions in Philippines, Australia, Indonesia, and other markets
• Able to work autonomously, using initiative and problem-solving skills when needed
• Be flexible and comfortable in fast-paced, changing environment

Additional Information

Grow your career at Santen

A career at Santen is an opportunity to make a difference. Through our long-term vision outlined in Santen 2030, we are committed to be a Social Innovator - addressing the social and economic needs of people with visual impairments. We have team members around the world using their diverse talents to unlock new modalities and drive innovations for patient outcomes, education and treatment. At Santen, we believe in empowering all our team members with flexible ways of working and a highly inclusive work environment.

The Santen Group is an Equal Opportunity Employer. We are committed to building diverse teams and ensuring a safe and inclusive physical and virtual workplace for every one of our team members. All employment decisions are based on business needs, role requirements and individual

qualifications

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