Home Based DCX Customer Success Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

No. of Openings: 1

The DCX PH - Customer Success Manager manages client satisfaction from the moment our customer selects a new team member. The ideal candidate possesses strong organizational skills, presentation abilities, and a problem-solving mindset. Our Customer Success Managers are empathetic and patient with clients and team members, and are excited to learn new business processes.

Daily tasks include implementation meetings with clients, ongoing discussions with DCX team members, and working with customers to improve processes and productivity. It is a unique and fast-paced position with room for career development at a high-growth company. 

General Duties and Responsibilities 

• Drives the Onboarding and Implementation of new client accounts through a defined process.

• Works with Team Leaders to ensure high Team Member performance;

• Offers process improvements based on DCX experience to clients;

• Recognizes opportunity for growth within client accounts;

• Educates customers on offshore best practices; 

• Answers ongoing customer questions and provides resolution for issues;

• Builds trust with stakeholders at DCX and within client accounts; and

• Builds customer-specific dashboards and key metrics 

Keys to Success for the Position 

• Consultative mindset to educate our customers on offshore success; 

• Flexibility with change in schedule and differences in culture; 

• Ability to prioritize and think critically;

• Comfort with communicating at all levels of a business, including Owners and Key Management;

• Process-driven approach to daily tasks and responsibilities;

• Excellent oral and written communication skills; and

• Values-driven mindset 

Requirements 

• Bachelor's degree required. A degree in communications, business development, or business is ideal. 

• 1-2 Years' experience in a similar type of role 

• Demonstrated leadership abilities 

• Ethical approach to business 

• Must be a Team Player 

• Microsoft Suite Experience with a background in Excel (or a willingness to learn) preferred 

• Experience with the Branded Merchandise / Promotional Products Industry is a plus 

• CRM and Project Management tools are a plus 

• E-commerce Experience a plus 

• Salary Range: PHP 60,000 - 65,000 

About DCX 

DCX is a leading BPO that supports growth-minded small and medium-sized businesses in the United States. If you're interested in working with some of the fastest-growing companies in the USA, we're excited to have you apply!  

We promise to help our customers focus on their most important goals by providing superior back-office services. We approach all that we do with a mindset of quick response, attention to detail, and innovative ideas.  

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.  

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!