Hotel Room Director

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Job Description - Hotel Room Director

Position: Hotel Room Director Department: Room Division Location: Cebu Job Overview: As the Hotel Room Director, you will be responsible for overseeing the room division operations to ensure the delivery of unparalleled guest experiences in line with the high standards of a 5-star luxury hotel. This pivotal role involves strategic planning, operational management, and leadership to achieve optimal guest satisfaction, revenue generation, and operational efficiency. Key Responsibilities: Strategic Planning:
  • Develop and implement strategic plans to achieve and exceed occupancy and revenue targets.
  • Collaborate with executive management to align room division goals with the overall vision of the hotel.
Operational Excellence:
  • Oversee the day-to-day operations of the front office, housekeeping, and reservations departments.
  • Maintain impeccable standards of cleanliness, comfort, and service throughout guest accommodations.
Staff Leadership:
  • Recruit, train, and lead a team of dedicated professionals to provide exceptional service.
  • Foster a culture of excellence, teamwork, and continuous improvement within the room division.
Guest Satisfaction:
  • Ensure an unparalleled guest experience by maintaining the highest standards of service and hospitality.
  • Address guest concerns promptly and implement measures to enhance overall guest satisfaction.
Revenue Management:
  • Develop and implement pricing strategies to maximize room revenue and achieve optimal occupancy rates.
  • Analyze market trends and competitor activities to adjust pricing and promotional strategies.
Financial Management:
  • Prepare and manage the room division budget, ensuring cost control and revenue optimization.
  • Monitor financial reports and implement strategies to meet or exceed financial targets.
Quality Assurance:
  • Conduct regular inspections to ensure adherence to 5-star quality standards.
  • Implement and maintain quality control measures for room cleanliness, amenities, and overall guest experience.
Collaboration:
  • Collaborate with other hotel departments, such as food and beverage, sales, and marketing, to enhance the overall guest experience and maximize revenue opportunities.
Technology Integration:
  • Stay abreast of industry-leading technologies and systems to enhance operational efficiency and guest services.
Compliance and Standards:
  • Ensure compliance with all local regulations, brand standards, and industry best practices.
  • Uphold safety and security protocols to provide a secure environment for guests and staff.
Qualifications and Experience:
  • Bachelor's degree in Hospitality Management or a related field.
  • Proven experience in a senior management role within a 5-star luxury hotel.
  • Strong leadership, communication, and interpersonal skills.
  • In-depth knowledge of hospitality industry trends, best practices, and technology.
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