HR Operations Specialist

Consulting & Generalist HR (Human Resources & Recruitment)

The Human Resources Account Officer or Business Consultant will be responsible for delivering high quality service as outlined in the Service Level Agreement to clients in contract staffing accounts and temporary candidates by matching skills of qualified associates to client vacancies, developing and retaining business by providing outstanding client service and quality, commercial solutions to Fully Managed Services requirements and performing a variety of administrative tasks that support the overall mission of quality performance and service.

SALES

• Create a prospect list on the major account clients for the weekly telesales calls;
• Forward Manpower marketing materials, updates and information to prospect list
• Apply the key skill selling (KSS) approach to market good candidates to the major account clients;
• Develop a thorough understanding of clients’ peak period and ensure pool of suitable candidates for key skills selling
  
   

CUSTOMER SERVICE AND CLIENT MANAGEMENT

• Partner with the Talent Acquisition Team to ensure timely delivery of manpower requests
• Advise clients on HR/Industrial relations & organizational safety & health issues.
• Conduct associates’ orientation and implement reward & recognition programs to develop good candidate relationships.
• Provide solutions to resolve associates/customer related issues/complaints and ensure that 1- 2 service visit per month is being followed.
• Managed onsite support personnel.
  
   

HR and ADMINISTRATION

• Set up contracts for new clients and candidates, ensuring that terms and conditions are signed.
• Monthly and Quarterly reports per entity.
• Verify invoices and follow up on overdue accounts.
• Ensure PO’s was issued and sufficient.
• Reimbursements
• Commission payout
• Process Supplier payments
• Data entry of Contracts to CWS
• Monitoring of Leave Credits
• Employee Disciplinary hearings

QUALIFICATIONS

• Possesses a degree in Human Resource Management, Psychology, Business Discipline and Other related qualifications.
• At least 3 years of experience in Employee Relations, Client and People Management, and sales in a service-oriented environment.
• Has strong knowledge on Philippine Labor Law
• Demonstrate good negotiating and strong customer service skills
• Excellent oral and written communication skills

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