HR Solutions Expert

The HR Solutions Expert 1 is responsible for providing the best in class service experiences in an HR shared service center. Essential functions of the role include following defined processes and work instructions, mastery of various HR and service systems, providing excellent customer service, and managing customer and stakeholder expectations. The Solutions Expert 1 will also work with other teams to provide service or resolve employee issues and must possess in-depth knowledge and capabilities in delivery of a variety of processes of the Human Resource function on onboarding, employee lifecycle and offboarding.

• Provide excellent service and demonstrate mastery of at least 2 core programs supported by the HR Solutions Center
• Provide efficient interaction through advisory support to candidates and employees addressing a variety of HR-related cases through face-to-face interaction
• Manage the compliance requirements for new hires and other for-cause reviews – Initiate and adjudicate background check as appropriate and review findings against Asurion standards
• Provide new employee onboarding support – collect and follow up on pre-employment requirements per guidelines, update RS tracker and handle post-hiring requirements.
• Maintain data integrity of various HR systems and tools and handle personally identifiable information (“PII”) that pertains to any individual (e.g. employees, job applicants, customers, etc.) in accordance with Asurion’s internal Privacy Policy, Information Privacy Standard, and public facing privacy policies. Complete any required privacy training. Promptly report any known or suspected loss, theft or unauthorized disclosure or use of PII to Global Security & Risk - Privacy Team
• Display dependability by being punctual and achieves an appropriate level of attendance
• Update and/or create relevant process documentation for programs supported
• Responsible for performing tasks in support of administering HR delivery for onboarding, employee life-cycle and offboarding or events and projects in conjunction with other functions
• Maintains ownership of cases or other increments of work through resolution