Number of Applicants
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This is a remote position.
Philippine-based Filipino Applicants Only.
SHIFT TIMES:
4am to 1pm Philippine time, Monday to Friday
OR
6am to 3pm Philippine time, Monday to Friday
With a rotational days off
As a L1 Service Desk Engineer (SDE) you’re required to act as a central point of contact within the Managed Service Desk, providing assistance to customers and enabling them to make effective use of available software and hardware.
You will be responsible to provide high quality first level technical support to our customers. This is through answering telephone calls and responding to emails and alerts, handling the resulting incidents or service requests by following the correct incident management and request fulfilment processes.
You will be required to analyse, troubleshoot, and resolve incidents with the aim of eliminating recurrences and reducing calls to the Managed Service Desk while coordinating with other Information Technology areas to resolve problems if necessary.
Taking receipt of Service Desk support requests and logging them, either for resolution within the Enterprise Toolset (ConnectWise) or for escalation to other more specialised second level support teams.
You are responsible for working to all relevant Service Delivery and Corporate Policies, Procedures and Work Practices. You will conform to the Staff Enablement Model which includes (performance management, development plans, rewards and incentive programs, monthly reporting, etc.)
To work with Service Desk Team Leader, L1 & L2 Service Desk Engineers and Senior Systems and Network Engineers to deliver exceptional service to customers.
1. Monthly Salary: Php35,000
2. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines public holidays
4. Probation: 6 months and after Probation
5. HMO Offered after 6 months probation
6. 13th Month Pay after 30 days
7. Annual Appraisal
8. Laptop provided after 30 days
9. Permanent work-from-home role. You will have to use your own internet.
10. SHIFT TIMES:
4am to 1pm Philippine time, Monday to Friday
OR
6am to 3pm Philippine time, Monday to Friday
With a rotational days off
This job is no longer accepting applications.
Scroll down below to view similar jobs .
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