Medical Receptionist / Medical Administrative Assistant

Job Title: Medical Receptionist / Medical Administrative Assistant (Admin Assistant + Front Desk Receptionist)

Position type: Full-time

Work hours: 9:00 AM – 5:00 PM (CST)

Work days: Monday – Friday

Salary: $5 – $6 per hour depending on experience

Job code: [LS-JCHS]

Workplace: Remote

Preferred Candidate Location: Philippines

About the Role

Holistic Services is seeking a reliable, detail-oriented Medical Receptionist / Medical Administrative Assistant to support a growing behavioral health practice. This role is essential to daily operations and patient experience, with a strong focus on insurance verification, prior authorizations, scheduling, and patient communication. The ideal candidate has a healthcare background, excellent organizational skills, and a compassionate communication style. Experience in behavioral or mental health settings is strongly preferred.

Top 4 Priorities

1. Insurance verification and eligibility checks
2. Co-payment collection and payment processing via Square (email payment links)
3. Appointment scheduling and calendar management for multiple clinicians
4. Prior authorization handling

Scope of Work/Responsibilities

• Insurance verification and eligibility checks
• Review benefits, copays, deductibles, and coverage limits
• Handle prior authorizations for behavioral and mental health services
• Collect copayments and process payments via Square using email payment links
• Schedule appointments and manage calendars for multiple clinicians
• Prevent scheduling conflicts and double bookings
• Patient intake processing and chart management
• Manage and update patient records within Notenetic EHR
• Handle inbound and outbound calls via Google Voice with call forwarding
• Manage emails, patient follow-ups, reminders, and documentation
• Maintain strict HIPAA compliance in all communications and systems

Experience requirements

• Healthcare Experience
• Healthcare background required
• Strong preference for nurses, doctors, or medical professionals
• Behavioral health or mental health experience strongly preferred
• Experience with insurance verification and prior authorizations is a must

Technical & System Requirements

• Experience with Notenetic EHR or similar EHR platforms (or fast learner)
• Experience with Square payment processing (optional, but preferred)
• Comfortable managing schedules for multiple clinicians
• Proficient with messaging and communication tools: Slack, Salesforce, WhatsApp, Skype, & Google Meet
• Ability to adapt quickly to new systems and workflows

Bonus (Not Required)

• Experience working with Louisiana Medicaid or state-specific insurance plans

Technical requirements

• Device: Reliable laptop or desktop computer.
• Internet: High-speed connection (minimum 10 Mbps).
• Audio: Noise-canceling headset.
• Video: Webcam for virtual meetings.
• Workspace: Quiet, professional environment

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, training, or allowances listed are optional contractor perks and not employee benefits.